Returns & Exchanges

We want you to feel confident in every piece you pick. If something isn’t right, eligible items can be returned or exchanged within our window below. For fastest help, contact us at [email protected] with your order number.

Return window and item condition

What	Timeframe	Condition	Exchange	Refund
Apparel & accessories	Within 30 days of delivery	New, unworn, unwashed, unaltered; all original tags/packaging intact; no odors, stains, pet hair, or marks	Yes, if in stock	Yes, to original payment method
Items marked “Final Sale”	—	Not eligible	No	No
Underwear and socks	—	For hygiene reasons, not returnable	No	No

Returns that do not meet these requirements may be refused or returned to sender.

Exchanges

• Size/color exchanges are available for eligible items within 30 days, subject to stock.
• If the requested item is unavailable, we can process a refund or provide store credit on request.
• Standard shipping applies to exchange shipments ($6.99). Any price differences will be charged or refunded accordingly.

Return shipping and fees

• Original shipping fees are nonrefundable, unless we made a mistake or the item arrived damaged.
• Return shipping is the customer’s responsibility. We can provide a prepaid label upon request and deduct the label cost from your refund, or you may use your own trackable carrier.

Wrong, damaged, or defective items

• Please email [email protected] within 7 days of delivery with photos of the issue and the packing slip.
• We’ll make it right with a replacement or refund. In these cases, we cover return shipping and refund the original $6.99 shipping charge.

How to start a return

1. Email [email protected] with your order number, the item(s) you’re returning, and the reason. Include photos if relevant.
2. Wait for return authorization and instructions. Returns without authorization may be refused.
3. Pack the item securely with original tags/packaging. Remove or cover old labels.
4. Ship using the provided label (if requested) or your own trackable method. Keep the tracking number until your return is processed.

Refund timing

• Once your return is delivered to us, please allow 2–3 business days for inspection.
• Approved refunds are issued to the original payment method. Banks and payment providers typically post funds within 3–10 business days, but timing can vary.

Packaging and responsibility

• Returned items remain your responsibility until received at our facility. Use adequate packaging and a trackable service.
• If a return arrives damaged due to insufficient packaging or does not meet eligibility criteria, we may be unable to approve the return.

If you have any questions before initiating a return or exchange, our support team is here to help: [email protected].