Frequently Asked Questions

Short, practical answers to help you shop confidently. If you can’t find what you need, email [email protected].

Orders

How do I place an order?

Select your size and quantity, add to cart, and complete checkout. You’ll receive an order confirmation by email.

Can I change or cancel my order?

We can make changes only before your order ships. Email us as soon as possible with your order number and requested change. Once an order is dispatched, changes or cancellations aren’t possible.

Which payment methods do you accept?

Method	Available	Notes
Credit/Debit Cards	Yes	Processed securely at checkout
PayPal	Yes	Use your PayPal balance or linked card
Stripe	Yes	Card payments via Stripe gateway
Airwallex	Yes	Supported cards and wallets via Airwallex

When is my card charged?

Your payment is authorized and captured at the time of checkout.

I didn’t receive an order email. What should I do?

Check spam/junk folders and confirm the email on your order. If it’s missing, email [email protected] and we’ll resend it.

Sizing & Fit

How do I find my size?

Use the size guide on each product page and compare measurements with a similar garment you own. If you’re between sizes, consider your preferred fit or ask us for guidance.

Can you help me choose a size?

Yes. Email [email protected] with your measurements and the product name; we’ll recommend a size.

Shipping & Delivery

How much is shipping?

Standard shipping is a flat $6.99 per order.

How fast do you ship?

We pack orders within 1 business day. Transit typically takes 2–5 business days after dispatch.

Stage	What it means	Typical timing
Processing	Your order is confirmed and being prepared	Within 1 business day
In transit	Carrier has received your parcel	2–5 business days
Delivered	Parcel has been delivered to the address provided	Varies by carrier route

Do you offer expedited shipping?

Not at this time. If you’re on a tight deadline, contact us before ordering and we’ll advise the best approach.

Where do you ship?

We ship to most addresses serviced by our carriers. If your address is not eligible, you’ll be notified at checkout.

Tracking

How do I track my order?

We’ll email tracking details as soon as your order ships. You can follow the carrier’s updates from there.

My tracking hasn’t updated. Is that normal?

It’s common for scans to update in batches. If there’s no movement for more than a few days, contact us and we’ll check with the carrier.

Tracking says delivered but I can’t find my package.

Check with other household members and neighbors
Look for delivery notices and alternate drop-off spots
Allow 24–48 hours for a late scan
If still missing, email us and we’ll help investigate

Returns & Refunds

What is your return policy?

We accept returns on eligible items. Items should be in new, saleable condition with original packaging. Specific eligibility rules, timeframes, and any fees are outlined in our Returns & Refunds Policy.

How do I start a return?

Email [email protected] with your order number, the item(s) you wish to return, and the reason. We’ll reply with next steps and return instructions.

Who pays for return shipping?

Return shipping details and any applicable costs will be confirmed during return authorization, based on the reason for return and item condition.

When will I receive my refund?

After we receive and inspect your return, approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the funds.

Can I exchange an item?

Exchange options depend on current stock. Our team will confirm whether a direct exchange is possible or if a return and new order is the faster path.

Return step	What happens
Request	Email us with order number and reason for return
Authorization	We confirm eligibility and provide instructions
Send	Ship the item as instructed and keep your tracking
Inspection	We verify condition on arrival
Refund	Refund issued to original payment method if approved