Order Cancellation Policy

We start preparing orders quickly. Processing typically begins within 1 business day of purchase, and sometimes sooner. If you need to cancel, contact us as soon as possible and we will do our best to help before your order advances to the next stage.

When can I cancel?

Order stage	Typical timing	Cancellation availability	What happens
Order Placed (not yet in picking/packing)	Shortly after checkout until processing begins	Usually possible	If we confirm the cancel in time, we will void or refund the charge to your original payment method.
Processing (picked/packed or label created)	Often within 1 business day	Not possible	The order is too far along to cancel. We may still attempt an address correction if the parcel has not left our facility.
Shipped (with the carrier)	After carrier pickup	Not possible	We cannot recall shipments. You may be able to return the item(s) after delivery in line with our return guidelines.

How to request a cancellation

Email: [email protected]
Subject line: Cancel Order #[your order number]
Include: your full name, shipping address, and the item(s) you want to cancel.

We will confirm by email whether we were able to stop the order before processing. If we cannot cancel, we will advise on next steps.

Refunds for successful cancellations

Refunds are issued to the original payment method (PayPal, credit/debit card via Stripe or Airwallex).
Once processed on our side, your bank or payment provider controls how quickly the credit appears. Please allow a few business days.

Changing an order instead of canceling

Before processing starts, we can often help with:

Address corrections
Size or color changes (subject to availability)
Partial cancellations on multi-item orders

Changes follow the same timing limits as cancellations and are not guaranteed until we confirm by email.

Promotions and partial cancellations

If you cancel part of an order that included a promotion or bundle pricing, the remaining items may be re-priced according to the terms of the promotion.

Our right to cancel

We may cancel all or part of an order at our discretion for reasons including stock unavailability, payment issues, suspected fraud, or material listing errors. If this happens, any payment for the affected items will be promptly refunded to the original method.