We offer a secure, streamlined checkout. Choose one of the trusted payment options below. If anything doesn’t go as expected, our team is here to help.
| Method | How it works | Notes |
|---|---|---|
| Credit/Debit Cards (via Stripe) | Enter your card details at checkout. Your bank may prompt an extra security step. | Processed securely by Stripe. We never see your full card number. |
| Credit/Debit Cards (via Airwallex) | Enter your card details at checkout. Some banks require a 3D Secure verification. | Processed securely by Airwallex. Sensitive data is tokenized. |
| PayPal | You’ll be redirected to PayPal to approve the payment, then returned to our store. | Confirm your PayPal details before approving. Make sure your email and shipping address are correct. |
Most declines resolve with a quick check of details or a retry. Common issues and fixes:
| Issue | What to try |
|---|---|
| Billing address or ZIP/postcode mismatch | Enter the billing address exactly as it appears on your card statement (including abbreviations and spacing). |
| Incorrect CVV or expiry date | Double-check the CVV and expiration month/year, then retry. |
| 3D Secure/SCA challenge failed or timed out | Approve the push/SMS/Bank App prompt and try again. If you didn’t receive it, contact your bank. |
| Bank decline or insufficient funds | Contact your card issuer for details or try a different card or PayPal. |
| Network or browser error | Refresh the page, try another browser/device, disable VPN/ad blockers temporarily, or check your internet connection. |
| Too many attempts/temporary block | Wait 10–30 minutes before trying again, or switch to a different payment method. |
| PayPal error | Ensure your PayPal account is verified and funded, confirm your PayPal address, then retry or use a card. |
If you still can’t complete payment, email [email protected] with the time of the attempt, payment method used, and any on-screen error (no screenshots of full card numbers or CVV, please).
Our support team can help with any checkout or billing questions: [email protected].
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